Frequently Asked Question
IS THERE A MINIMUM SPEND?
We do not have a minimum order value at Love And Lust. You can spend as little or as much as you like. Orders under Rs 1500 are subject to a delivery charge of Rs 250.
AM I GUARANTEED TOTAL DISCRETION AND CONFIDENTIALITY?
Love And Lust treat our customers orders or enquiries with total discretion at all times. All adult products purchased at www.loveandlustnepal.com are dispatched in plain packaging with no indication as to the contents of your order.
HOW DO I KNOW YOUR WEBSITE IS SECURE?
Love And Lust has no access to your credit card or your bank account details after your order is placed, so you can trust us. please see our security page for further details.
WHEN SHOULD I EXPECT TO RECEIVE MY ORDER?
All products at Love And Lust that are in stock will be able to be purchased at any time.We do not use a backorder system, so once payment has been received your item will be prepared for dispatch. Please see our Delivery page for further information.
CAN I TRACK MY ORDER ONLINE?
You will receive an email from us confirming when your order has been dispatched. The email will contain your unique tracking reference number and full details of how you can track your order on the Love And Lust Website.
WHAT HAPPENS IF I RECEIVE A FAULTY PRODUCT?
Please report any faulty products to us within 3 days of receipt of your order and return it to us. Once we have received the product we will send a replacement out for you. Please see our Return Policy further information.
WHAT HAPPENS IF MY PRODUCT IS UNSUITABLE?
At Love And Lust we understand that purchasing a product online may not always live up to your expectations. A 14 day satisfaction guarantee is provided with all products. If for any reason you are not completely satisfied with your purchase please return it to us within 14 days of receipt. We will exchange it for an alternative product or refund you in full. Please see our Return Policy for further information.
WILL I RECEIVE ANY OTHER MATERIAL IN THE POST
We do not send our customers any material via the post after an order has been placed. We respect your privacy. All special offers can be found on our website on a regular basis. We will send emails to those customers that have asked to receive our newsletter.
WILL YOU PASS MY DETAILS TO ANYBODY ELSE?
Love And Lust does not release any of our customers personal details to any other individual or organization. Your details are always safe with us. Please see our security page for further info.